COVID Policy : Guest has to follow and fulfillment of Covid regulation from Health Ministry of Thailand and all regulations applied.

     Booking/Payment and General Requirement

• Rates are net in Thai Baht (THB) per room per night, excluding breakfast.
• For some room with option of fan or air-condition, you are able to switch on arrival or during your stay and room price will be adjusted accordingly.
• Deposit payment of 50% is required upon making reservation more than 3 days and 100% is required upon making reservation up to 3 days in order to confirm your booking.
• Your booking will be held for 3 days until your deposit prepayment is made and we reserve the right to release the booking if the deposit confirmation has not been received in time.
• Deposit payment is made via Credit Card or Paypal.
• The balance payment have to be paid on arrival by cash (THB only) or credit card.
• For your expense such as restaurant, spa, activities, taxi, boat ticket, etc. during your stay in our resort you are able to charge all your bills to the room or pay directly. All bills charge to the room need to pay at least every 3 days. In case move the room during your stay, all bills need to pay on date move to another room.
• Each type of bunalow is desinged to accommondate according to No.of guest (including children) as symbol shown in resevation page in our website and not allow No.of guest to stay exceeding symbol in one bungaow. For childrend under 3 years old may consider to allow using extra bed or mattress on floor.
• Outside gusets (not resort guests) are not allowed to stay overnight with resorts guests.

     Cancellation Policy

• In case of postpond or cancellation your reservation, your deposit payment is not refundable and not allow to keep deposit payment to use in next reservation.
• Changing your reservation to a shorter period, deposit payment of suc period is not refundable.
• Check out earlier than the booking departure date, room payment is not refundable.

     Arrival/Departure (Check In/Check Out) and Room Cleaning

• In case of late arrival or postponed arrival date / time, please inform the resort at least 72 hrs. before arrival date/time. No show on arrival date with no information received to us, your booking will be cancelled and deposit payment is not refundable.
• Check-in time is 14:00 hrs. and Check-out time is 12:00 hrs. Early check in or late checkout can be requested upon arrival / departure subject to availability.
• Room cleaning serviced every 2 days. Additional room cleaning will be at extra cost.

 Child Policy

• Baby cot is available but quantity is limited and will be additional charge of 150 THB / night .
• Extra bed/mattress on the floor is available but quantity is limited and will be additional cost of 250/100 THB / bed / night (only some category can put extra bed/mattress) .
• Full amount of an additional cost for baby cot, mattress on floor and extra bed need to pay on your arrival.

Transfer Services

• Thong Sala pier (Koh Phangan) to Resort : we operate regular transfer service at 1:00 PM and 4:00 PM - 6:30 PM (regular hours) with rate 250 THB/person. 
• Children 3-10 years (height not more than 120cm) is half price. Children height more than 120cm will be charged adult price. Children under 3 years is free of charge.
• If you require our transfer service, after you know your boat details, please complete the form in link "Transfer Reservation" as available on above. When you arrive at Thong Sala pier, please walk straight down pier about 100 metres to waiting point and please look for our taxi driver with your name on our resort sign. 
• Other piers (except Thong Sala Pier) and elsewhere in Koh Phangan to resort, transfer service is also available but rate is variable, please contact us for more information.
• Resort to Thong Sala Pier we operate regular transfer service at 10:00 AM and 3:00 PM (regular hours) with rate 220 THB/person and children under 12 years old is half price. Outside regular hours, for up to 3 adults rate 750 THB for all, more than 3 adults rate 220 THB/person and children under 12 years old is half price. If you need our transfer service please contact our reception.
• Resort to other piers (except Thong Sala Pier) and elsewhere in Koh Phangan, transfer service is also available but rate is variable, please contact our reception for more information.
• All incoming service trasfer cost need to pay on your arrival.